Effective Date: June 30, 2025
The Thrasher Opera House, located at 506 Mill St, Green Lake, WI 54941 (“Thrasher Opera House,” “we,” “us,” or “our”), is committed to protecting the privacy of our ticket purchasers and website visitors. This Privacy Policy outlines how we collect, use, disclose, and protect the personal information you provide when purchasing tickets or interacting with our services, both online and offline.
By purchasing tickets from the Thrasher Opera House or using our website, you agree to the terms of this Privacy Policy.
1. Information We Collect
We collect various types of personal information to facilitate ticket purchases, provide services, and improve your experience with the Thrasher Opera House. This information may include:
- Contact Information: Your name, mailing address, email address, and phone number.
- Payment Information: Credit card details or other billing information (processed securely through third-party payment processors). We do not store full credit card numbers on our servers.
- Transaction Information: Details about your ticket purchases, including event names, dates, seat selections, and order history.
- Communication Information: Records of your correspondence with us, including emails, phone calls, and feedback.
- Voluntary Information: Any other information you choose to provide, such as your preferences or demographic details.
- Automatically Collected Information: When you visit our website, we may automatically collect certain information about your device and Browse activity, including your IP address, browser type, operating system, referring URLs, pages viewed, and the dates and times of your visits. This information is primarily collected through cookies and similar tracking technologies (see Section 5 for more details).
2. How We Use Your Information
We use the personal information we collect for the following purposes:
- To Process Ticket Purchases: To complete your orders, send confirmation emails, deliver tickets, and manage your attendance at events.
- To Provide Customer Service: To respond to your inquiries, provide support, and address any issues related to your tickets or our services.
- To Communicate with You: To send you important updates about events you’ve purchased tickets for (e.g., cancellations, postponements, changes in venue), and, with your consent, to send you information about upcoming events, promotions, and news from the Thrasher Opera House.
- To Improve Our Services: To understand how our services are used, analyze trends, and enhance our offerings and website functionality.
- For Internal Operations: For record-keeping, accounting, and other internal business purposes.
- To Comply with Legal Obligations: To meet our legal and regulatory requirements, including tax and audit purposes, and to respond to lawful requests from public authorities.
- To Protect Our Rights: To prevent fraud, enforce our terms and conditions, and protect the security and integrity of our systems and users.
3. How We Share Your Information
We do not sell or rent your personal information to third parties. We may share your information in the following circumstances:
- Third-Party Service Providers: We may share your information with trusted third-party service providers who assist us in operating our business and providing services to you, such as:
- Payment Processors: To process secure financial transactions.
- Email Marketing Services: To send out newsletters and promotional communications (only with your consent).
- Analytics Providers: To help us understand website usage and improve our services.
- Legal Requirements and Law Enforcement: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or subpoena).
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any such change in ownership or control of your personal information.
- With Your Consent: We may share your information with other third parties when we have your explicit consent to do so.
4. Data Security
We implement reasonable technical, physical, and administrative measures designed to protect your personal information from unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your personal information, we cannot guarantee its absolute security.
5. Cookies and Tracking Technologies
We use cookies and similar tracking technologies (e.g., web beacons, pixels) on our website to:
- Enable website functionality: To allow you to add items to your cart, remember your preferences, and facilitate navigation.
- Analyze website usage: To understand how visitors interact with our website, which pages are most popular, and identify areas for improvement.
- Personalize your experience: To display content and offers that may be relevant to your interests.
You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. Please note that disabling cookies may affect the functionality of our website.
6. Your Rights Regarding Your Personal Information
Depending on your location and applicable privacy laws, you may have certain rights regarding your personal information, including:
- Right to Access: You have the right to request a copy of the personal information we hold about you.
- Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
- Right to Erasure ( “Right to be Forgotten”): In certain circumstances, you have the right to request that we delete your personal information.
- Right to Restrict Processing: In certain circumstances, you have the right to request that we restrict the processing of your personal information.
- Right to Data Portability: You have the right to receive the personal information you have provided to us in a structured, commonly used, and machine-readable format, and to transmit that data to another controller.
- Right to Object: You have the right to object to the processing of your personal information in certain situations, particularly for direct marketing purposes.
- Right to Withdraw Consent: If we are relying on your consent to process your personal information, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing based on consent before its withdrawal.
To exercise any of these rights, please contact us using the contact information provided in Section 9. We will respond to your request in accordance with applicable law.
7. Children’s Privacy
The Thrasher Opera House website and services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected personal information from a child under 13, we will take steps to delete such information as soon as possible.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any significant changes by posting the updated Privacy Policy on our website with a new “Effective Date.” We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:
Thrasher Opera House
506 Mill St
Green Lake, WI 54941
Phone: 920-294-4279
Email: info@thrasheroperahouse.com
For privacy-specific inquiries or to exercise your rights, please contact:
info@thrasheroperahouse.com